For residents
DeRosa Builders Inc Resident Information
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We take pride in providing our residents with comprehensive services that go above and beyond mere accommodation. At our rental properties, by choosing to live with us, you have entrusted us with the responsibility of ensuring that you feel right at home. With our user-friendly online resident portal, you can pay rent, submit maintenance requests, and request technical support. We are fully committed to making your resident experience both comfortable and convenient.
Resident forms
Move In Information
7 and 15 Lake Street – Resident Manager: Eric Granja, Assistant: Peter Kovacs
125 Lake Street – Resident Manager: Frank Villa, Assistant: Guillermo Villa
Move-in procedures
Please submit the “Plan your move-in” form available on our website. DO NOT SCHEDULE MOVERS UNTIL YOU HAVE RECEIVED CONFIRMATION FROM OUR OFFICE.
Only one tenant will be scheduled per time slot on a first come first served basis. Protective pads will be placed on the elevators at 7 and 125 Lake Street, so they are not damaged. You are responsible for the return of the elevator pads. If you cannot locate the resident manager, please store them in your apartment until they can be returned.
Please schedule a time to meet a staff member to get your keys and do a pre-occupancy inspection during our business hours – 8:30-3:30 Monday through Thursday or 8:30-12:30 Friday. If you are not available to pick up keys during business hours, please email info@derosarentals.com to discuss alternative options. Pre-occupancy inspections cannot be scheduled outside of business hours.
Moving is permitted from 9:00 AM – 4:00 PM Monday through Saturday only. No moving is permitted on Sundays or Holidays.
All moving must be done:
7 Lake Street: Through the rear entrance. During your reserved moving time, a moving vehicle can be parked along the fence to the right of the carport spaces behind the building (pull straight ahead when going up the driveway).
15 Lake Street: Through the side door in the carport or through the stairwell door next to the main entrance. During your reserved moving time, a moving vehicle can be parked along the fence up the driveway to the right of the building, in the space marked DeRosa Builders.
125 Lake Street: Behind the rear entrance located in the carport – from inside the building this is the entrance closest to the elevator on the third floor. All moving must take place through the rear entrance.
If moving with a large truck, please be aware of any clearance bars in the driveway/carport areas.
Utilities
You must be present for all service connections.
The resident manager cannot give anyone access to your apartment.
Electricity: Prior to your move-in date, go to coned.com to start service or transfer a current account.
Cable/Internet/Telephone: Verizon Fios Representative: 929-271-6795 OR Optimum: 914-777-9033
Intercom at 7 and 125 Lake Street
The intercom system works through your telephone. Please email your phone number, name, and apartment number to info@derosarentals.com so that it can be programmed into the system. To use the system, simply press the “9” button on your phone when a visitor calls, and the front door will open. A landline or cell phone can be used for this system and call waiting is recommended.
Renters Insurance
In the event of an incident such as fire, flood, or smoke damage, our building insurance will only cover damage to the building. We strongly recommend that you have renters insurance to cover your personal belongings.
Move Out Information
Once your early termination has been approved or you have notified us that you will not be renewing, we will begin showing your apartment to prospective residents between the hours of 9:00 AM and 5:00 PM Monday through Friday. If we need to show it on evenings or weekends, we will notify you in advance.
Please follow these procedures to ensure a smooth transition to your new home.
Please submit the “Plan your move-out” form with your requested move-out date, forwarding address, and intent regarding an inspection.
DO NOT SCHEDULE YOUR MOVING COMPANY UNTIL YOU HAVE RECEIVED CONFIRMATION OF YOUR DATE. Only one tenant will be scheduled per time slot on a first come first served basis. Moving is scheduled in two time slots per day, 9:00 AM – 12:30 PM or 12:30 PM – 4:00 PM Monday through Saturday only. No moving is permitted on Sundays or Holidays. One elevator will be provided for your use and protective pads will be installed at 7 and 125 Lake Street. All moving must be done:
7 Lake Street: Through the rear entrance of the lobby
15 Lake Street: Through the rear/side entrance of the lobby
125 Lake Street: Through the rear entrance on the third floor
There are no facilities for on-site disposal of bulk items. You are responsible for the disposal of all bulk items from your apartment and from the premises.
To avoid a fee, please return all keys and parking permit (if applicable) to the Resident’s manager drop box of your building located across from the elevator(s) or at the executive office located at 7 Lake Street. All keys and parking permits (if applicable) must be placed in an envelope clearly marked with your name and apartment number.
Your last month’s rent must be received on or before the first day of the month. By Law, security deposits may not be used for rent under any circumstances. The landlord will commence appropriate legal action if your rent is not received in a timely manner. Your security deposit will be refunded by mail.
We hope you have enjoyed living here and we wish you the best of luck in your new home!
Parking Request Form
PARKING IS NOT INCLUDED IN YOUR RENT. IT IS RENTED BY SEPARATE AGREEMENT ON A MONTH TO MONTH BASIS AND BILLED AS FOLLOWS:
Space Type Monthly Charge
Outdoor $100.00 plus applicable NYS sales tax.
Carport $125.00 plus applicable NYS sales tax.
Garage $150.00 plus applicable NYS sales tax.
Garage EV Charger $300.00 plus applicable NYS sales tax.
(limited availability)
Plan Your Move-In
Plan Your Move-Out
Parking Policy
PARKING IS BY ASSIGNMENT ONLY.
THERE ARE NO PROVISIONS FOR ON-SITE GUEST PARKING.
ALL UNAUTHORIZED PARKING IS SUBJECT TO IMMOBILIZATION AND/OR TOWING AT THE VEHICLE OWNER’S EXPENSE 24 HOURS A DAY.
A “boot” may be placed on an illegally parked vehicle, rendering movement impossible. The “boot” will only be removed by the towing company upon payment of the appropriate fee by the vehicle owner. A vehicle with a “boot” is still subject to towing. It is the vehicle owner’s responsibility to contact the towing company to arrange removal of the “boot”.
MANAGEMENT WILL NOT BE ABLE TO REMOVE “BOOTS”.
ALL MANAGEMENT AUTHORIZED IMMOBILIZATION AND TOWING WILL BE DONE BY:
RJT MOTORISTS SERVICES INC.
(914) 948-1100
101 Westmoreland Avenue
White Plains, NY 10606
UNAUTHORIZED PARKING IS DEFINED AS FOLLOWS:
- PARKING IN OTHER THAN YOUR ASSIGNED SPACE.
- PARKING MORE THAN ONE VEHICLE IN YOUR SPACE.
- PARKING IN ANY OF THE MANAGEMENT OFFICE SPACES AT 7 LAKE STREET.
- PARKING NEAR THE TRASH BIN OR MAILBOXES IN FRONT OF THE BUILDING
AT 125 LAKE STREET. - PARKING ALONG THE FRONT FENCE AT 125 LAKE STREET.
(UNLESS YOU HAVE A VALID PERMIT FOR THAT SPECIFIC SPACE ALONG THE FENCE) - PARKING UNDER OR IN FRONT OF THE CANOPY BETWEEN THE BUILDINGS.
- PARKING IN ANY FIRE LANE DESIGNATED BY THE WHITE PLAINS FIRE DEPT.
- PARKING ANYWHERE NOT SPECIFICALLY ASSIGNED TO PARK.
IF YOU FIND SOMEONE ILLEGALLY PARKED IN YOUR SPACE AT:
7 LAKE STREET:
- PARK IN SPACE CARPORT#03 (DEROSA BUILDERS SPACE).
- LEAVE A NOTE IN THE RESIDENT MANAGER’S BOX WITH YOUR NAME, THE TIME AND DATE, YOUR APT. #, SPACE #, AND A DESCRIPTION OF THE VEHICLE PARKING IN YOUR SPACE INCLUDING THE LICENSE PLATE. INCLUDE A DESCRIPTION OF YOUR VEHICLE, NOTING THAT IT IS PARKED IN SPACE CARPORT#03.
- EMAIL billing@derosarentals.com AND IF POSSIBLE, INCLUDE A PICTURE OF THE VEHICLE ILLEGALLY PARKED IN YOUR SPACE.
IF YOU DO NOT FOLLOW THESE INSTRUCTIONS YOUR CAR WILL BE TOWED FROM SPACE CARPORT#03.
15 LAKE STREET:
- PARK IN SPACE #23A.
- LEAVE A NOTE IN THE RESIDENT MANAGER’S BOX WITH YOUR NAME, THE TIME AND DATE, YOUR APT. #, SPACE #, AND A DESCRIPTION OF THE VEHICLE PARKING IN YOUR SPACE INCLUDING THE LICENSE PLATE. INCLUDE A DESCRIPTION OF YOUR VEHICLE, NOTING THAT IT IS PARKED IN SPACE #23A.
- EMAIL billing@derosarentals.com AND IF POSSIBLE, INCLUDE A PICTURE OF THE VEHICLE ILLEGALLY PARKED IN YOUR SPACE.
IF YOU DO NOT FOLLOW THESE INSTRUCTIONS YOUR CAR WILL BE TOWED FROM SPACE #23A.
125 LAKE STREET:
- PARK IN SPACE #8 OR #9 AT THE FRONT OF THE BUILDING.
- LEAVE A NOTE IN THE NORTH LOBBY OFFICE WITH YOUR NAME, THE TIME AND DATE, YOUR APT. #, SPACE #, AND A DESCRIPTION OF THE VEHICLE PARKING IN YOUR SPACE INCLUDING THE LICENSE PLATE. INCLUDE A DESCRIPTION OF YOUR VEHICLE, NOTING THAT IT IS PARKED IN SPACE #8 OR #9.
- EMAIL billing@derosarentals.com AND IF POSSIBLE, INCLUDE A PICTURE OF THE VEHICLE ILLEGALLY PARKED IN YOUR SPACE.
IF YOU DO NOT FOLLOW THESE INSTRUCTIONS YOUR CAR WILL BE TOWED FROM SPACE #8 OR #9.
SNOW REMOVAL:
Although driveways are plowed by an outside contractor, the tenant is responsible for removing snow from in and around their parking space.
Lockout Procedure
There will be no charge for a lockout between 8:00 AM and 5:00 PM Monday-Friday. For a lockout after hours, there will be a charge of $200 added to your bill.
Resident Information
7 and 15 Lake Street – Resident Manager: Eric Granja, Assistant: Peter Kovacs
125 Lake Street – Resident Manager: Frank Villa, Assistant: Guillermo Villa
Monday through Saturday – 8:00 AM to 5:00 PM
The resident manager is available during the above hours (excluding holidays). Maintenance requests must be submitted through the Resident Portal.
While someone will always be available for emergencies, we request that you respect the privacy of our staff and their families during off-duty hours.
RENT:
Rent bills are emailed prior to the start of the month. Rent is due on the 1st day of the month whether or not you have received a written bill. Rent received after the 5th day of the month will be subject to a late charge. Rent may be paid by cash, personal check, or money order, or through the Resident Portal.
Cash payments will only be accepted at the Executive Office at 7 Lake Street. Checks and/or money orders must be payable and may be dropped off:
- 7 Lake Street: Payable to “SOLITAIRE SEVEN ASSOCIATES”. Checks and money orders may be placed in the resident manager’s box across from the elevators.
- 15 Lake Street: Payable to “NORTH LAKE ASSOCIATES”. Checks and money orders may be placed in the resident manager’s box outside apt. LB-2.
- 125 Lake Street: Payable to “STEPPING STONES ASSOCIATES”. Checks and money orders may be placed in the resident manager’s box in the North Lobby Office across from the elevators.
Payments may also be dropped off in the 24-hour drop slot at 7 Lake Street or mailed to the Executive Office.
If you have any questions about your bill or wish to register to the Resident Portal, please email billing@derosarentals.com.
Parking
All parking is assigned and there are no provisions for guest parking. All illegally parked vehicles are subject to immobilization and/or towing. Parking is not included in your rent. Submit a parking request form and upload your vehicle registration to obtain an assigned space. Please review the complete “Parking Policy” and your lease for additional information on parking rules and regulations.
REPAIRS:
Submit a maintenance request through the Resident Portal. Verbal requests will not be accepted, and staff members will not enter your apartment without a written request. Repairs are prioritized based on the nature of the repair. Repairs are completed as quickly as possible based on staff schedules and the availability of outside contractors and/or parts and supplies. We cannot make “appointments” for repairs.
EXTERMINATION:
Submit a request through the Resident Portal for extermination service at least one week prior to the regular treatment day, which is currently:
7 and 15 Lake Street: The second Thursday of the month.
125 Lake Street: The second and fourth Wednesday of the month.
EMERGENCIES:
Only bona fide emergencies are accepted after 5:00 PM and on Sunday. Locking yourself out of your apartment, for example, is not an emergency – please refer to the lockout policy posted in the lobby. If the resident manager is unavailable, please call 1-800-695-5841.
REFUSE:
Trash chutes are located on each floor for non-recyclable items. For sanitary reasons, we ask that you dispose of your trash in sealed plastic bags.
Recyclables must be separated as required by the City of White Plains and brought to the recycling containers located:
- 7 Lake Street: In front of the garage entrance.
- 15 Lake Street: In the carport area.
- 125 Lake Street: Inside the south and north upper garage.
Place all recyclable items LOOSE in appropriate container. Do not use plastic bags.
- GLASS, METAL & PLASTIC must be rinsed clean and placed loose in the BLUE Container.
- NEWSPAPERS, MAGAZINES, ENVELOPES, JUNK MAIL CARDBOARD, etc. must be placed loose in the GREEN Container.
- CARDBOARD: All boxes must be flattened and tied.
Detailed information about curbside recycling is posted by each garbage chute.
Recycling is required by the County of Westchester and enforced by the City of White Plains. Recyclable mixed with regular garbage and/or placed in the wrong BIN, i.e., paper mixed with glass will result in a fine if traced to a resident.
LAUNDRY:
Card operated machines are located:
- 7 Lake Street: On each floor. You can replenish your card or purchase a new card on the 3rd floor.
- 15 Lake Street: On the lobby level down the hall from the side entrance.
- 125 Lake Street: On each floor (except third floor). You can replenish your card or purchase a new card on the 4th floor.
Problems should be reported directly to the vendor as posted in the laundry rooms. If a machine is not repaired 72 hours after contacting the vendor, please email billing@derosarentals.com.
If you have followed the procedures outlined above and still have an unresolved problem, please email billing@derosarentals.com.
Resident FAQs
Q: How do I schedule my move in?
A: Please submit the plan your move in form. The elevator will be reserved and padded during your moving time and only one tenant will be scheduled per time slot on a first-come first served basis.
Q: When can I move?
Q: Which entrance do I use to move in?
Q: What utilities am I responsible for?
A: You are responsible for your electricity. Prior to moving in please go to coned.com to start service or transfer your current account.
Q: What about TV/Internet and phone services?
A: The building is wired for both Verizon (929-271-6795) or optimum (914-777-9033).
Q: Will the resident manager open my door for utility installation or deliveries?
Q: Where do I park?
A: All parking is assigned so we highly recommend you park in your space. All illegally parked vehicles are subject to immobilization and/or towing. A parking request form with a copy of your vehicle registration must be submitted to obtain an assigned space. Both your lease and the “Parking Policy” contain information on parking rules and regulations.
Q: Should I get renters insurance?
Q: How do I pay my rent?
A: Rent bills are emailed prior to the start of the month. Rent may be paid by cash, personal check, or money order payable to your building or online through the resident portal. Rent is due on the first of the month regardless of whether you have received a bill. Rent received after the fifth is subject to a late charge. Checks and Money orders may be placed in the resident manager’s mailbox across from the elevator in 7, 15, and 125 (North Tower). Cash payments are only accepted at the Executive Office at 7 Lake Street from 8.30 AM to 3 PM.
Checks can be made payable to:
7 Lake Street: Payable to “SOLITAIRE SEVEN ASSOCIATES”
15 Lake Street: Payable to “NORTH LAKE ASSOCIATES”
125 Lake Street: Payable to “STEPPING STONES ASSOCIATES”
Q: What if I have a question with my rent bill?
A: Please email billing@derosarentals.com. Please note if you moved in during the middle of the month, your first month’s rent payment you paid at lease signing will be applied first to the half month rent due and parking. Any remaining funds will be credited to your first full month of rent and parking charges.
Q: How do I submit a maintenance request?
A: Please submit all maintenance requests through the resident portal. Verbal requests will not be accepted and staff members will not enter your unit without a maintenance request. Repairs are completed as quickly as possible based on staff schedules and the availability of outside contractors and/or parts. We will not make appointments for repairs.
Q: How do I request extermination?
A: Submit a request through the resident portal. We have a professional extermination service in each property at least twice per month. You will be put on the schedule for the next visit.
Q: Help – I’m locked out…
A: If you are locked out of your apartment, please call 1-800-695-5841. There is no charge for a lockout between 8 AM and 5 PM Monday -Friday. For a lockout after hours, a charge of $200 will be added to your bill.
Q: What do I do in case of an emergency?
A: Only bona fide emergencies are accepted after 5 PM and on Sundays. Locking yourself out of your apartment is not an emergency and you will be charged $200 for an after-hours lock-out. Please refer to the lockout policy in each lobby. If the resident manager is unavailable, please call 1-800-695-5841.
Q: Refuse
Q: Laundry
A: Card-operated machines are located on each floor at 7 and 125 Lake Street and in the lobby level laundry room at 15 Lake Street. Cards may be purchased on the 3rd floor at 7 Lake Street and the 4th floor at 125 Lake Street. Problems should be reported directly to the vendor as posted in the laundry rooms. If the machine is not repaired 72 hours after contacting the vendor, please email billing@derosarentals.com.
Q: What is the pet policy?
please refer to your resident portal!
Address
7 Lake St. - Office
White Plains, NY 10603
Monday - Thursday: 8:00 AM - 3:30 PM
Friday: 8:00 AM - 12:30 PM
By appointment only